Korean Beauty

www.koreanbeauty.com.au

Effective Date: 31 May 2026     Last Updated: 31 May 2026

1. Introduction

Korean Beauty Australia is an authorised reseller of Korean beauty and skincare products sourced from licensed manufacturers and distributors in Australia, South Korea and internationally. As a reseller, we are responsible for the condition and authenticity of the products we supply and are the primary point of contact for all returns, refunds, and warranty claims.

This Returns and Refunds Policy sets out your rights and our obligations under the Australian Consumer Law (ACL) and explains how we handle returns in practice. We are committed to fair, transparent, and prompt resolution of all product issues.

2. Your Rights Under the Australian Consumer Law

When you purchase products from Korean Beauty Australia, the products are automatically covered by consumer guarantees under the ACL. As a reseller, we must ensure that all products we supply:

•        Are of acceptable quality — safe, durable, free from defects, and fit for their intended purpose;

•        Match the description provided on the product listing, packaging, and any accompanying materials;

•        Are fit for any specific purpose you made known to us before purchase;

•        Come with full title and right of sale, free from undisclosed encumbrances;

•        Match any sample or demonstration model shown prior to purchase.

These guarantees apply regardless of any manufacturer warranty and cannot be excluded, restricted, or modified by contract.

2.1 Major Failures

A product failure is considered "major" under the ACL if any of the following apply:

•        A reasonable consumer would not have bought the product had they known about the problem;

•        The product is significantly different from the description, sample, or demonstration;

•        The product is substantially unfit for its ordinary purpose and cannot be remedied within a reasonable time;

•        The product is unsafe.

For a major failure, you are entitled to choose your remedy: a full refund, a like-for-like replacement, or compensation for the reduction in value of the product.

2.2 Minor Failures

A failure is "minor" if it does not meet the definition of a major failure but still means the product is not of acceptable quality. For a minor failure, we may choose to repair, replace, or refund the product. We will not unreasonably delay providing a remedy.

3. Returns Summary

The table below summarises your rights and our remedies for common situations:

 

Situation	Your Remedy	Timeframe	Return Postage
Major fault / not as described	Refund, replacement, or repair	Any time (ACL)	We pay
Minor fault	Repair or replacement	Within 60 days	We pay
Change of mind (unopened)	Store credit or exchange	Within 30 days	Customer pays
Wrong item received	Replacement or refund	Within 14 days of receipt	We pay
Damaged in transit	Replacement or refund	Report within 7 days	We pay
Opened / used (no fault)	Not accepted	N/A	N/A

 

4. Faulty, Damaged, or Incorrect Products

4.1 Products Faulty or Not as Described

If you receive a product that is faulty, defective, not of acceptable quality, or does not match the product description on our website, please contact us within 60 days of receiving your order. We will assess your claim and, where valid, provide your choice of:

•        A full refund to your original payment method;

•        A replacement product of the same type and value;

•        A store credit to the value of the product.

We will cover all reasonable return postage costs for faulty or incorrectly described products.

4.2 Products Damaged in Transit

If your order arrives damaged due to transit handling, please:

•        Take clear photographs of the outer packaging and damaged product(s) before disposing of any materials;

•        Contact us at info@koreanbeauty.com.au within 7 days of delivery;

•        Include your order number and photographs in your email.

We will arrange a replacement or full refund at no cost to you. Transit damage claims made after 7 days of delivery may not be accepted.

4.3 Wrong Item Received

If you receive an item that is different from what you ordered, please contact us within 14 days of delivery. We will arrange collection of the incorrect item and dispatch the correct item at no additional cost. If the correct item is unavailable, we will offer a full refund or store credit.

5. Change of Mind Returns

We accept change-of-mind returns within 30 days of the delivery date, subject to all of the following conditions being met:

•        The product is completely unused and in its original, unopened condition;

•        All original packaging, seals, labels, and accessories are intact and undamaged;

•        A valid proof of purchase (order confirmation or receipt) is provided;

•        The product is not a sale, clearance, or gift-with-purchase item;

•        The product is not listed under Section 7 (Non-Returnable Items).

For approved change-of-mind returns, we will issue a store credit or exchange to the value of the product. Refunds to the original payment method are not available for change-of-mind returns unless required by law. Return postage for change-of-mind returns is at the customer's expense. We recommend using a tracked postage service, as we are not liable for items lost in return transit.

6. Skincare, Beauty, and Hygiene Products

Due to the nature of skincare, cosmetic, and personal care products, we apply the following specific conditions in addition to the general returns policy:

6.1 Opened or Used Products

For hygiene and safety reasons, we are unable to accept returns of products that have been opened, used, partially consumed, or have had their tamper-evident seals broken, unless the product is:

•        Faulty or defective (see Section 4.1);

•        Not as described or not fit for purpose under the ACL.

6.2 Adverse Skin Reactions

Skincare results vary between individuals. An adverse reaction, skin sensitivity, or dissatisfaction with product performance does not constitute a fault under the ACL unless the product is unsafe or not of acceptable quality for its intended use. We strongly recommend performing a patch test before full application of any new product.

If you experience a serious adverse reaction, please discontinue use immediately, seek medical attention if necessary, and contact us with details of the reaction. We take all adverse reaction reports seriously and may refer the matter to the relevant supplier or the Therapeutic Goods Administration (TGA) where appropriate.

6.3 Expiry and Shelf Life

All products sold by Korean Beauty Australia are within their manufacturer-specified expiry date at the time of dispatch. If you receive a product that is expired, please contact us within 14 days of receipt with your order number and a photograph of the expiry date. We will arrange a replacement or refund.

7. Non-Returnable Items

The following items cannot be returned or exchanged, except where required by the ACL (e.g., the product is faulty):

•        Opened, used, or partially consumed skincare, cosmetic, and personal care products;

•        Products purchased during flash sales, clearance events, or marked as final sale;

•        Gift cards and store credits;

•        Free gifts or promotional items;

•        Products that have been damaged by the customer after delivery;

•        Products returned without original packaging or with damaged, defaced, or missing labels.

8. How to Initiate a Return

To initiate a return, please follow these steps:

•        Step 1 — Contact us: Email info@koreanbeauty.com.au with your order number, a description of the issue, and supporting photographs where applicable.

•        Step 2 — Receive authorisation: Wait for a Return Merchandise Authorisation (RMA) number from our team. Do not return items without an RMA number, as unauthorised returns may be refused.

•        Step 3 — Pack and ship: Securely package the product(s) and include a copy of your proof of purchase and RMA number inside the parcel. Ship to the address provided in our return authorisation email.

•        Step 4 — Processing: Once we receive and inspect the returned item, we will process your remedy within 5 business days and notify you by email.

9. Refund Processing

9.1 Refund Method

Approved refunds will be issued to the original payment method used at the time of purchase. If the original payment method is no longer available (e.g., expired card), we will issue a store credit or arrange an alternative refund method.

9.2 Refund Timeframes

Once a refund is approved and processed by us, the following timeframes apply:

•        Credit and debit cards: 3-7 business days (depending on your financial institution);

•        PayPal: 3-5 business days;

•        Afterpay: 3-5 business days (processed in accordance with Afterpay's refund policy);

•        Store credit: issued within 1 business day.

We are not responsible for delays caused by financial institutions or third-party payment processors.

9.3 Partial Refunds

Where only part of an order is returned (e.g., one item in a multi-item order), we will issue a partial refund corresponding to the value of the returned item(s), including a proportional adjustment to any applicable shipping charges.

10. Our Obligations as a Reseller

As a reseller of Korean beauty products, Korean Beauty Australia acknowledges the following responsibilities under the ACL:

•        We are the supplier of the goods to you and are primarily responsible for ensuring consumer guarantees are met;

•        You are not required to contact the original manufacturer to obtain a remedy — you may deal directly with us;

•        We will not refer you to the manufacturer or importer as a means of avoiding our own obligations;

•        We may seek reimbursement from our suppliers or manufacturers where we provide a remedy for a fault caused by them, but this does not affect your rights against us;

•        We will not charge restocking fees or administrative fees for returns that are required by the ACL.

11. International Orders

For international orders (outside Australia), our returns policy applies with the following additional conditions:

•        International customers are responsible for return postage costs unless the product is faulty or not as described, in which case we will reimburse reasonable postage costs;

•        Return postage must be sent via a tracked international service; we are not liable for items lost in international return transit;

•        Import duties, customs fees, or taxes paid on the original delivery are non-refundable;

•        Refunds will be issued in AUD; any currency conversion costs are borne by the customer.

International customers who believe they have received a faulty or unsafe product are encouraged to contact us. We may also direct you to relevant consumer protection bodies in your country.

12. Disputes and Escalation

If you are not satisfied with the outcome of your return or refund request, you may escalate your complaint through the following channels:

•        Contact our Customer Experience Manager at support@koreanbeauty.com.au, requesting escalation;

•        Lodge a complaint with Consumer Affairs Victoria: www.consumer.vic.gov.au or 1300 558 181;

•        Contact the Australian Competition and Consumer Commission (ACCC): www.accc.gov.au or 1300 302 502;

•        Seek assistance from the Australian Financial Complaints Authority (AFCA) for payment disputes: www.afca.org.au.

We are committed to resolving all complaints fairly and in accordance with Australian consumer law.

13. Contact Us

For all returns and refund enquiries, please contact our Customer Experience team:

•        Returns email: info@koreanbeauty.com.au

•        General support: info@koreanbeauty.com.au

•        Website: www.koreanbeauty.com.au

•        Business Hours: Monday to Friday, 9:00 AM - 5:00 PM AEST

Please include your order number and a clear description of your issue in all correspondence to help us resolve your request as quickly as possible.